GUEST POLICIES
• The primary guest must be at least 14 years of age to be able to check-in to the property.
• It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 14 staying at the property. The identification proofs accepted are Driving License, Voter ID Card, Photo PAN card, Aadhar card and Passport. Without valid ID the guest will not be allowed to check-in.
• Its Guest’s responsibility to know and be well versed and understood the specific terms and conditions of the property where he avail booking services. ZOYOZO doesn’t cover all such information on their website / App. Hence, ZOYOZO reiterates that its Guest’s sole responsibility.
• Should any action by a Guest be deemed inappropriate by the Host, or if any inappropriate behaviour is brought to the attention of the Host, the Host reserves the right, after the allegations have been investigated, to take action against the Guest. Guests should make a note that ZOYOZO shall not be responsible and shall not be required to mediate or resolve any dispute or disagreement between Guest and Host. In no event, shall ZOYOZO be made a party to dispute between Guest(s) and Host(s) (among Users).
• Certain locations and respective properties may have different policies for specific times during the year. Guest to make note of it.
• Guests shall be liable for any damage, except normal wear and tear to Property assets. Guest shall keep the Property (accommodation provided or any other facilities) in a good condition and maintain hygiene and cleanliness.

PROPERTY SPECIFIC RULES
• Property booking value shown on ZOYOZO website/App doesn’t include any charges such Security deposit or property specific charges. Please speak to ZOYOZO customer care to know such specific details.
• Property specific amenities are captured on the website and the app. Guests are advised to refer the same while booking.
• Properties in hill stations may not have air conditioning due to weather conditions of the location.
• Properties in remote locations may not have Wi-Fi connectivity due to unavailability of network in those regions.
• In some properties, due to local conditions, unmarried/unrelated couples may not be allowed to check-in. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at the time of check-in.
• Hosts may allow check-in to guests providing ID proof of the same city as the property itself.
• Some properties may deny entry of visitors to rooms. Please confirm with the host or property staff before inviting visitors into the rooms.

LIMITATION OF LIABILITY
ZOYOZO shall not be liable for any damages of any kind whatever including but not limited to direct, indirect, incidental, punitive, exemplary and consequential damages, damages for loss of use, data or profits, or other intangible losses, which may arise or are arising from the use of this website/ App or any of the information, software, services and related graphics contained within the website/ App or any of the Services offered, regardless of whether such damages are based on contract, tort, negligence, strict liability or otherwise, and even if ZOYOZO has been advised of the possibility of damages.

ZOYOZO Guests (also users) are requested to kindly take due care of all their personal valuables and belongings while they are availing the accommodation services offered by Host (also User). ZOYOZO management and its employees shall NOT be responsible for ‎any loss, theft or damage to the Guests' personal valuables and belongings.